Information We Collect

FortNine may collect information you provide directly, information created when you use the website, and information needed to process orders and support requests.

• Contact information, such as your name, email address, billing address, and shipping address.
• Order information, such as purchased items, order number, delivery details, returns, exchanges, and customer service history.
• Account information, if you create or use an account, such as login-related details and saved store preferences.
• Payment-related information needed to complete a purchase through PayPal, Stripe, or credit card payment options.
• Messages you send to FortNine, including support requests, product questions, return requests, and feedback.
• Website activity information, such as pages viewed, products viewed, device information, browser type, general location data, and interactions with the store.

How We Use Information

FortNine uses customer information to operate the store, process orders, communicate with customers, improve the website, and provide a safer shopping experience.

• To process, confirm, pack, ship, deliver, return, exchange, or refund orders.
• To communicate about orders, customer service questions, account issues, product questions, returns, exchanges, and shipping updates.
• To verify payment, prevent fraud, protect the website, and maintain store security.
• To personalize and improve the shopping experience.
• To understand website performance, product interest, customer activity, and store usability through cookies and analytics tracking.
• To send email marketing when you subscribe, opt in, or otherwise allow FortNine to send promotional messages.
• To comply with store policies, payment requirements, recordkeeping needs, and applicable obligations.

Order Processing

When you place an order with FortNine, we use your information to review the order, process payment, prepare shipment, provide tracking or order updates, and assist with returns or exchanges when needed.

Order-related information may also be used to verify details, prevent unauthorized transactions, respond to customer questions, and keep records connected to your purchase.

Payment Information

FortNine uses PayPal, Stripe, and credit card payment options to help process purchases. Payment-related information is used to authorize, complete, verify, refund, or review transactions.

Please do not send full payment card numbers, security codes, or sensitive payment details by email. If a payment issue occurs, FortNine may ask for limited order details needed to identify the transaction and assist with support.

Cookies & Analytics Tracking

FortNine uses cookies and similar tracking technologies to operate the website, support shopping cart functionality, remember preferences, understand how visitors use the store, and improve the customer experience.

• Essential cookies help the website function and support features such as cart activity and checkout access.
• Preference cookies may help remember settings or choices during your visit.
• Analytics tracking helps FortNine understand website traffic, page activity, product interest, and store performance.
• Advertising or marketing-related cookies may help measure promotional activity when applicable.

You can adjust cookie settings through your browser. Some website features may not work properly if cookies are blocked or deleted.

Email Marketing

FortNine may send marketing emails if you subscribe, opt in, or otherwise provide permission to receive promotional messages.

Marketing emails may include store updates, product information, sale notices, promotions, or related ecommerce content. You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting FortNine customer support.

Service Providers

FortNine may share limited information with service providers that help operate the store and provide customer services. These providers may help with payment processing, order fulfillment, shipping support, customer communication, website hosting, analytics, security, and related store operations.

Service providers are given information needed to perform their services and are not intended to use customer information for unrelated purposes.

Data Security

FortNine uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, payment method, or electronic storage system can be guaranteed to be completely secure. Customers should use strong passwords, protect account access, and contact FortNine if they believe their account or order information may have been misused.

Data Retention

FortNine keeps customer information for as long as needed to provide store services, process orders, handle returns and exchanges, respond to support questions, maintain business records, prevent fraud, and comply with applicable obligations.

When information is no longer needed, FortNine may delete, anonymize, or securely retain it according to operational and recordkeeping needs.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include asking FortNine to access, correct, update, delete, restrict, or provide information about certain personal data.

To make a privacy request, contact FortNine at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

FortNine is not intended for children. We do not knowingly collect personal information from children through the store.

If you believe a child has provided personal information to FortNine, please contact us so we can review the request and take appropriate action.

International Users

FortNine may be accessed by customers in different locations. When you use the store or place an order, your information may be processed, stored, or handled in locations outside your area of residence.

Privacy rights and data protection requirements may vary depending on where you live. FortNine will handle customer information according to this Privacy Policy and applicable requirements.

Policy Updates

FortNine may update this Privacy Policy from time to time. When updates are made, the “Last updated” date near the top of this page will be revised.

Continued use of FortNine after a Privacy Policy update means you accept the updated policy.