Return Policy
FortNine offers 30 Days Free Returns on eligible items. This policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges, and what to do if your order arrives damaged or incorrect.
Before sending any item back, please contact FortNine customer service first at [email protected] to receive the correct return instructions and return details.
| Return Topic | Policy Details |
|---|---|
| Return Window | 30 Days Free Returns on eligible items. |
| Return Approval | Customers must contact customer service before sending any return. |
| Item Condition | Items must be unused, clean, undamaged, and returned with original packaging, tags, accessories, and included materials when applicable. |
| Refund Processing | Refunds are processed within 3–15 days after the returned item is received and inspected. |
| Return Shipping Cost | Approved eligible returns are covered under 30 Days Free Returns. |
30-Day Return Window
FortNine accepts eligible returns within 30 days. The return window begins from the date your order is delivered.
Returns requested after the 30-day return window may not be accepted unless required by applicable law or approved by FortNine customer service.
Return Eligibility
To be eligible for a return, the item must be in returnable condition and must meet the requirements below.
- The item must be unused, unworn, unwashed, and unaltered.
- The item must be clean, undamaged, and free from odors, stains, marks, pet hair, dirt, or signs of use.
- Original packaging, tags, labels, manuals, accessories, protective materials, and included parts must be returned when applicable.
- Parts, accessories, and gear must not be installed, mounted, modified, or tested in a way that changes their original condition.
- The return must be started by contacting FortNine customer service first.
Item Condition
Returned items are inspected after they arrive. Items that show signs of use, installation, damage, missing components, or condition changes may not qualify for a refund.
For riding gear, please try items indoors and keep all tags and packaging intact until you are sure the size, fit, and product are right for you.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Used, worn, washed, altered, installed, mounted, or damaged items.
- Items missing original packaging, tags, accessories, parts, manuals, or included materials.
- Items damaged after delivery due to misuse, improper care, installation, or handling.
- Personalized, custom, or special-order items, if applicable.
- Gift cards or digital items, if applicable.
- Items clearly marked Final Sale at the time of purchase, if applicable.
How to Start a Return
Customers must contact customer service first to receive return instructions and return details. Please do not send items back without contacting FortNine first.
- Email [email protected].
- Include your order number and the email address used at checkout.
- Tell us which item you want to return and why.
- Include photos if the item arrived damaged, incorrect, or incomplete.
- Wait for return instructions and return details before shipping the item back.
Returns sent without contacting customer service first may not be accepted.
Customer-Service Return Instructions
FortNine does not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return instructions may vary depending on the item, order details, and return reason. Sending a package to an incorrect or unapproved address may delay or prevent return processing.
Return Shipping Cost
FortNine offers 30 Days Free Returns on approved eligible returns. Once your return is reviewed and approved by customer service, we will provide the applicable return details.
Return shipping coverage applies only to returns that are started through FortNine customer service and follow the return instructions provided.
Refund Process
After your returned item is received, FortNine will inspect it to confirm that it meets the return eligibility and item condition requirements.
Refund processing time is 3–15 days after the returned item is received and inspected. Once approved, the refund will be issued to the original payment method when possible.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account after FortNine has processed it.
Exchanges
If you need a different size, color, or item, contact FortNine customer service at [email protected] with your order number and the item you would like to exchange.
Exchange availability may depend on current stock, item eligibility, and product condition. If an exchange is not available, customer service may provide return instructions so you can place a new order.
Damaged, Wrong, or Missing Items
If your order arrives damaged, incorrect, or missing an item, contact FortNine customer service as soon as possible at [email protected].
- Include your order number.
- Describe the issue clearly.
- Attach photos of the item, packaging, label, or damage when possible.
- Keep the product and packaging until customer service reviews your request.
Final Sale Rules
If an item is marked Final Sale at the time of purchase, it may not be eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.
Please review product details carefully before ordering any item marked Final Sale.
Contact Us
For return questions, exchange requests, damaged item support, wrong item concerns, or refund updates, contact FortNine customer service before sending anything back.
Email: [email protected]
This Return Policy may be updated from time to time. Please review this page before starting a return for the most current return information.
